Payment Policy
Payment Policy
At Velantak, we are committed to providing a secure and seamless shopping experience. Please read this payment policy before making a purchase.
1. Accepted Payment Methods
We currently accept the following payment methods:
Mastercard
Visa
American Express
Discover
All prices are shown and charged in USD ($) unless otherwise stated.
2. Secure Payment Processing
Payments are processed via PCI-compliant providers using SSL/TLS encryption to protect your payment information.
Velantak does not store your card or payment details on our servers.
3. Payment Authorization
By submitting payment information, you confirm that you are authorized to use the selected payment method and authorize us to charge the total order amount.
4. Order Confirmation
Once your payment is successfully processed, you will receive a confirmation email containing your order details.
If you do not receive confirmation within 24 hours, contact us at help@velantak.com.
5. Payment Issues
If your payment fails or is declined, please:
Verify that your billing information matches your bank/card records.
Ensure your card has sufficient funds and is not expired.
If the issue persists, contact your payment provider or reach out to our support team.
6. Fraud Prevention
We reserve the right to cancel or hold any order if we suspect fraudulent activity.
Additional verification (e.g., identification) may be requested to ensure the security of your transaction.
7. Company Details
Company Name: Velantak
Phone: +1 915-289-5543
Quick Response +1 713-399-8985
Email: help@velantak.com
Address: 13519 LAKES OF KATY LN
KATY, TX 77493
Business Hours: Mon–Fri / 10:00 AM – 8:00 PM (EST)
Response Time: 24 Hours