Shipping policy
At Velantak, we strive to ensure that your items are delivered as quickly and efficiently as possible. Please review the following details regarding delivery timelines, shipping fees, couriers, and order handling:
Shipping Timeline & Cost
Processing Time: Once you confirm your order, we will process it within 24 hours.
Transit Time: 1–2 business days
Total Delivery Time: 3–7 business days
Shipping Fee: Free shipping on all orders within the United States
Courier Service
We primarily use DHL, FedEx, and USPS for all shipments.
Shipping Status
Once your order ships, you will receive a shipping confirmation email with your tracking number.
If you do not receive a confirmation email immediately, don’t worry—we ensure your items are delivered within the estimated timeframe provided at checkout.
Order Changes
If you need to make changes to your order, please contact us immediately. Note that custom and pre-ordered items cannot be swapped for other designs.
Parcels Damaged in Transit
If you receive a damaged parcel, please reject it from the courier and contact our customer service for a replacement or re-delivery.
If the parcel has already been delivered without your presence, contact our customer service for next steps.
Item Not Received
If your tracking shows delivery but you have not received your order, please:
Contact the carrier to locate your parcel.
If the issue persists, email us at help@velantak.com for assistance.
Company Details
Company Name: Velantak
Phone: +1 915-289-5543
Quick Response +1 713-399-8985
Email: help@velantak.com
Address: 13519 LAKES OF KATY LN
KATY, TX 77493
Business Hours: Mon–Fri / 10:00 AM – 8:00 PM (EST)
Response Time: 24 Hours